• How to Process a Return / Exchange

  Returns can happen after an item has been marked delivered. Open the Sales Order and Cancel the item. Click on the Cancellations tab, find the item, and click "Create Return" using the Action menu Open the sales order and notice Returns now populates as a tab.Few readers

• Creating a Manufacturer or Carrier Bill

  Bills are used to process a transfer of money between your location and a vendor. If the vendor is the manufacturer you can create a bill by: Navigating to Bills from the left panel and click New Bill on the top right of the page. Add in the vendor information, date of the bill and any supporting documents. (https://storage.crisp.chat/users/helpdesk/website/-/b/8/Few readers

• Cancelling a Sale and Creating Refunds

  If a customer no longer wants an item, you can cancel the sale in Pistachio to update the order and remove the sale from your sales reports. You can also record any refunds you gave to the customer. Find the Sales Order on the main screen and click the 3 dots on the right and select Cancel Items. Once the cancellation panel opens, if needed, click Create Refund andFew readers

• Tracking a Refund

  Creating a refund after a cancellation: Open the sales order and go to cancellations. Find the item that was cancelled. Click on the 3 dots and choose New Refund. Select the item(s) to refund and choose the refund payment type and then sFew readers