Tracking a Refund

Creating a refund after a cancellation:

1. Open the sales order and go to cancellations.
2. Find the item that was cancelled. Click on the 3 dots and choose New Refund.
3. Select the item(s) to refund and choose the refund payment type and then submit.
4. Go to the payments page and the new refund will appear. || Refunds in Pistachio are purely for tracking purposes. The actual transfer of funds happens outside of Pistachio via cash, check, your financing partner, or Cardpointe.

Updated on: 04/04/2025