Refund a credit card transaction processed via Cardpointe
Log into your Cardpointe account (www.cardpointe.com)
Navigate to the "Reporting" tab
Click on the transaction you wish to refund
Click "Refund"
Enter the amount you want to refund and submit
You won't be able to refund any amount relating to the transaction until the status is listed as "Processed". If the transaction says "Captured", you'll need to wait to process the refund.
Navigate to the "Reporting" tab
Click on the transaction you wish to refund
Click "Refund"
Enter the amount you want to refund and submit
You won't be able to refund any amount relating to the transaction until the status is listed as "Processed". If the transaction says "Captured", you'll need to wait to process the refund.
Updated on: 25/03/2025
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